FAQ

Home » FAQ

Q. What is a giclée?
A. Giclée, commonly pronounced “jee-clay,” is a term for the process of making fine art prints from a digital source using ink-jet printing.

The Giclée process requires that an original piece of art be scanned, then output with an integrity of color and image that is superbly close to the original. This allows the art-buying public access to a product that has the look and feel of an original at a reduced cost than the “original.”

Giclée printing has come a long way during the past decade. Once considered an unusual method of printing fine art prints, it is now well known and established. It’s unique because now most artists can afford to start an edition and enter the fine art reproduction world. There’s no inventory to carry. Printing on demand is the norm.

Dozens of museums have mounted exhibitions or purchased giclées for their permanent collections. These include The Metropolitan Museum (New York), the Guggenheim (New York), the Museum of Fine Arts (Boston), the Isabella Stewart Gardner Museum (Boston), the Philadelphia Museum, the Butler Institute (Youngstown, OH), the Corcoran (DC), the National Gallery for Women in the Arts (DC), the Kennedy Center for Performing Arts (DC), the Walker Art Center, the Smithsonian Institution Libraries, the New York Public Library Graphic Collection, the High Museum (Atlanta), the California Museum of Photography, the National Museum of Mexico and the San Jose Museum, among others.

Q. Do the prints require special care?
A. All of our canvas prints are provided with a special UV coating. Direct sunlight, excessive light that contains rich ultraviolet rays, and humidity above 70% are all environmental conditions that could over the years cause damage to the print.

Q. Can I request a custom size for any print?
A. Many are available, but this depends on the image, and artist. (Please call for details).

Q. How long do orders/shipments take?
1 week to 10 days (Prints)
2 to 3 weeks (Embellished Prints)
2 to 4 weeks (Stretched Prints)

Q. What is your return/refund policy?
All sales are final, except damaged items, which may be returned for an exchange within 3-5 business days. (Please call for details or review our policy).

Q. Can I look at a print before I buy?
Prints can be looked at for a period of 7 days, and must be returned in the condition received, and will be inspected for damage. (Please call for details).

Q. Do you stretch the canvas prints?
We offer high-quality stretching services exclusively through our in-house facilities customized for your order. We offer gallery-wrapping and canvas wrapping at an additional charge. We can stretch your piece on 5/8″ bars (canvas-wrap norm), and have 1″, 1.5″ and 2″ bars for gallery wraps. Call for pricing.